In modern society, products and services are produced by networks composed of multiple operators. When an organisation belonging to the network improves its operational reliability, the entire network’s ability to function is enhanced. Similarly, the measures undertaken to maintain an individual organisation’s operational continuity will benefit the entire society’s security of supply.
Continuity management refers to all the measures taken in advance by an organisation to manage operational disruptions. In the event of disruptions and emergencies, the continuity-management methodology employed by organisations ensures the availability of core services to citizens, companies, and organisations.
Operational continuity management is a governance model whereby the organisation
- identifies business risks, disruptions, and dependencies;
- organises procedures in case of disruptions, applying them as needed;
- guarantees the ability of critical partners to function during disruptions; and
- protects its business interests and value-creation capacity.
Systematic development of continuity management reduces outage costs, increases the top management’s confidence in the staff’s incident-management capability, improves capacity for action amidst disruptions and reduces post-incident recovery times, and advances the organisation’s reputation as a reliable partner.
The HVO Extranet portal and the SOPIVA project managed by NESA are continuity-management tools designed to support organisations in their continuity management efforts.